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What we can help with

Order & delivery issues Did not receive your download link, download not working, or need your file re-sent.
Refund requests We offer a 60-day, no-questions-asked refund. Just email us with your order confirmation and we’ll process it within 5–7 business days. See our Refund Policy.
Billing questions Charge questions, duplicate orders, or payment confirmation.
Content questions Questions about the protocol, the science, or how to apply the guidance to your situation.
Technical issues Trouble opening your PDF on a specific device or app.

We typically respond within 1–2 business days. Please include your order email address in your message so we can locate your purchase quickly.